These regulations have been established pursuant to Article 23 (1) and Article 24 (1) of the Act of April 15, 2011 on medical activity by the head of the medical entity.
1. These rules and regulations determine the manner and conditions of providing health care services by the medical entity operating under the name: "FOOTMEDICA SP. Z O.O. WITH HEADQUARTERS IN WARSAW".
2. Whenever these regulations refer to:
3. The Treatment Entity operates on the basis of the Regulations and applicable law, in particular:
1. The therapeutic entity operates under the name: "FOOTMEDICA SP. Z O.O. WITH HEADQUARTERS IN WARSAW", at the address: Ogrodowa 58 Street (postal code: 00-876), with NIP number: 5223120494 and REGON number: 369931675, with the share capital in the amount of: 5.000,00 PLN (five thousand zlotys) entered in the Register of Entrepreneurs of the National Court Register under the KRS number: 0000727031, for which the registration files are kept by the District Court for the Capital City of Warsaw in Warsaw, XIII Commercial Department of the National Court Register.
Address data of the Treatment Entity:
2. The therapeutic entity is registered in the register of entities performing therapeutic activities register book number: 000000271709 registration authority: Mazovian Governor.
1. The purpose of the Treatment Entity is to organize and provide outpatient health services for saving, preserving, restoring and improving health in the field of:
2. The tasks of the Treatment Entity include, in particular:
1. The Treatment Entity performs therapeutic activities through a Treatment Facility under the name: "FootMedica". Address data of the Treatment Facility:
2. Within the Treatment Facility, there are separate organizational units:
1. The Treatment Entity conducts therapeutic activity of the type of outpatient health services.
2. The Treatment Entity provides outpatient health services in the field of orthopedics, consisting of:
3. The Treatment Entity provides outpatient physiotherapy health services consisting of:
4. The Treatment Entity provides outpatient health services consisting of collection of material for mycological and bacteriological examinations.
The place of providing health services is the organizational units of the Treatment Facility located at: 58 Ogrodowa Street, 00-876 Warsaw.
1. Health services are provided exclusively against payment. The amount of fees for provided health services is determined by the price list set by the Manager, constituting Appendix No. 1 to the Regulations.
2. Health services are provided from Monday to Friday (excluding public holidays) from 8:00 am to 8:00 pm.
3. In justified cases, it is possible to provide health services on other days and hours, after arranging the date with the person providing health services.
4. Health services are provided to patients after prior registration, on the date agreed with the patient.
5. Registration of patients takes place:
6. When registering, the patient's name, telephone number and e-mail address of the patient or his/her legal representative must be provided.
7. Patients may register in person or through a legal or factual representative.
8. Payment for health services provided takes place before the service is provided. Available forms of payment are: quick transfer Moment Pay/Booksy Pay, wire transfer, BLIK, cash, debit card, gift card, Medi Installments.
9. Before providing health care services, the patient or his/her legal or actual representative is required to:
10. The time of the visit given at registration is the time of commencement of the provision of health services; nevertheless, it may happen that there will be a delay in the commencement of the hour of the visit due to factors beyond the control of the Health Care Provider (e.g., in case of prolongation of the visit of the previous patient, occurrence of force majeure).
11. The patient is required to appear at the place of providing health services 10 minutes before the first appointment time.
12. If the patient is late for the appointment, the appointment is shortened accordingly.
13. The patient may cancel the appointment 24 hours before the appointment time. If the appointment is canceled after this time, the Treatment Entity is entitled to seek compensation from the patient by retaining the prepayment made for the appointment. Each case will be considered individually.
14. Patients who have purchased a package for a series of services or treatments are required to adhere to the established appointments. If the patient does not inform about the inability to use the service on the date indicated in para. 13, the visit is considered as having been made.
15. Patients who have a package for a series of services or treatments and cannot use all the scheduled visits or wish to discontinue the therapy or series of treatments without using the pool available from the purchased package then all available visits within the package are treated as completed and the difference of the paid funds between the used treatments or visits in the package to the unused ones is not refunded.
16. In the event that a visit begins but is not completed for reasons attributable to the patient or the patient's guardian (e.g., due to the inability to examine a child whose parent is unable to calm him or her), the Treatment Entity is entitled to claim payment for the entire appointment in accordance with the price list.
17. If, in the course of the provision of health care, it becomes necessary to provide additional services, their cost is determined individually with the patient in accordance with the current price list, and payment for the health care service provided is made immediately after its provision.
18. In connection with payment for health services provided, the Health Care Entity shall issue a fiscal receipt or invoice in accordance with the applicable regulations in this regard.
1. Provision of health services shall be carried out ensuring proper availability and quality of such services for patients.
2. The Health Care Entity reserves the right to refuse to provide health care services if:
3. If the provision of health services in the field of physiotherapy is performed on the basis of a doctor's order, a physiotherapist who has reasonable doubts about the doctor's orders has the right to demand from the doctor who gave the order to justify the need for its implementation. In such a situation, the physiotherapist also has the right to refuse to provide a particular service. The physiotherapist shall justify the refusal to provide the service in the medical records and inform the ordering physician about it.
4. Health services in the Medical Entity are provided by persons authorized to do so under separate legal regulations, in particular, the Act of September 25, 2015 on the profession of physiotherapist, the Act of December 5, 1996 on the professions of physician and dentist, and having the appropriate qualifications.
5. Health services are provided with due diligence, in accordance with the principles of professional ethics, respect for the rights of the patient, attention to his safety and using the indications of current medical knowledge.
6. All employees of the Medical Entity (including persons cooperating with the Medical Entity) are obligated to comply with the provisions of the Regulations.
1. The Treatment Entity is managed by the Manager.
2. The Head of the Treatment Facility is the Management of the company "FOOTMEDICA SP. Z O.O. WITH HEADQUARTERS IN WARSAW".
3. The Manager manages the affairs of the Medical Entity and represents it externally and performs other duties arising from generally applicable laws, in particular:
4. All decisions concerning the Treatment Entity are made by the Manager independently.
5. The Manager may entrust certain management activities of the Medical Entity to other persons on the basis of relevant agreements or powers of attorney.
1. The organizational units of the Treatment Facility are staffed by: physicians, and physiotherapists (hereinafter: "Medical Staff") reporting directly to the Manager.
2. The tasks of doctors include, in particular:
3. The tasks of physiotherapists include, in particular:
4. The tasks of all Medical Personnel include, in particular:
5. Medical Personnel are prohibited from:
6. The organizational units shall cooperate with each other to ensure the efficient and effective functioning of the entity in terms of diagnostic and therapeutic, nursing, rehabilitation and administrative and economic matters.
7. Organizational matters, in particular, issuing fiscal receipts, preparing and issuing invoices, registering patients and scheduling patient appointments, providing information to patients are handled by the reception staff and other authorized persons.
1. The Treatment Entity shall, if necessary, cooperate with other entities performing therapeutic activity, as well as with representatives of other medical professions, in order to ensure the correctness and continuity of the process of providing health services.
2. Detailed conditions for cooperation of the Treatment Entity with other entities performing therapeutic activity and with other entities are determined by generally applicable laws, and, if necessary, by agreements, concluded with these entities.
1. The patient may file a complaint within 14 days of the examination or consultation. Complaints can be sent by email to [email protected], by regular mail to: FootMedica 58 Ogrodowa St., 00-876 Warsaw, or submitted in person in writing at the Entity's office. Complaints should contain the following data: patient's name, date of visit, type of service, what the complaint concerns, what the patient's expectations are.
2. Complaints are processed within 14 working days from the date of receipt of the letter. The answer is sent to the e-mail address provided.
1. The Treatment Entity shall maintain, store and provide access to medical records of persons receiving health care services in accordance with the principles set forth in the provisions of the law, in particular the Act of November 6, 2008 on Patient's Rights and Ombudsman for Patient's Rights and its implementing regulations.
2. The Treatment Entity shall ensure the protection of the data contained in the medical records.
3. Medical records are made available to the patient and other entities and persons indicated in the Act of November 6, 2008 on Patient's Rights and Ombudsman for Patient's Rights.
4. Medical records are kept for the period provided by law.
5. The amount of fees for providing access to medical records is specified in Appendix No. 2 to the Regulations.
1. In order to ensure the safety of patients and employees of the Treatment Facility, (including persons cooperating with the Treatment Facility), there is 24-hour monitoring of public areas in the Treatment Facility, which includes the reception area and waiting rooms.
2. The monitoring referred to in paragraph 1 above is carried out by means of image recording devices (video monitoring). No sound is recorded as part of the Monitoring.
3. Personal data obtained in the course of Monitoring is processed for the purpose of ensuring the safety of patients and employees and associates of the Medical Entity.
4. Recordings obtained in the course of Monitoring are stored for a period of no more than 3 months. After the expiration of this period, image recordings obtained in the course of Monitoring containing personal data shall be destroyed, unless otherwise stipulated by separate regulations.
5. Recordings recorded during the course of Monitoring may be made available to third parties only on the basis of applicable laws.
6. The Manager shall inform patients and employees and associates of the Medical Entity about the conduct of Monitoring, in a manner consistent with the provisions of generally applicable law, and in particular by acquainting them with the relevant clause of the obligation to provide information.
1. Amendments to the Regulations shall be made by the Manager in writing, specifying the effective date of the amendments.
2. The following appendices listed herein are an integral part of the Regulations:
3. All employees of the Health Care Entity, as well as persons performing health services for the Health Care Entity under civil law contracts, patients of the Health Care Entity, visitors and other persons staying on the premises of the Health Care Entity in connection with the process of providing health services, are obliged to observe the Regulations.
4. In matters not regulated in the Regulations, the provisions of generally applicable law shall apply, in particular the Act of April 15, 2011 on medical activity, the Act of September 25, 2015 on the profession of physiotherapist, the Act of December 5, 1996 on the professions of physician and dentist, the Act of November 6, 2008 on the rights of the patient and the Ombudsman for Patient Rights, the executive acts to these acts and other provisions of generally applicable law.
5. The Regulations shall enter into force as of 01.01.2024.
PRICE LIST OF FEES FOR HEALTH SERVICES
provided by "FOOTMEDICA SP. Z O.O. WITH HEADQUARTERS IN WARSAW"
Price list – Podology and Physiotherapy Clinic in Warsaw – FootMedica. Details available on the website and at the Entity's office.
PRICE LIST OF FEES FOR MEDICAL RECORDS
made available by "FOOTMEDICA SP. Z O.O. WITH HEADQUARTERS IN WARSAW"
| Method of disclosure | Fee for disclosure |
|---|---|
| 1. Copy of medical documentation | PLN 0.53 per page |
| 2. Printout of medical records | PLN 0.53 per page |
| 3. Certified copy of medical records | PLN 15.08 per page |
| 4. Extract of medical records | PLN 15.08 per page |
| 5. On a computer data carrier (CD or DVD) | PLN 3.02 |
| 6. First access to medical records in the form of a copy, printout, certified copy or extract or on a computer data carrier | free of charge |
